Amongst various customer of material testing labs, Pharma manufacturer are most demanding from their suppliers wrt service, accuracy, integrity and access to data. Not only QA/QC department of Pharma manufacturer make routing audit of the supplier facilities but they also audit the process and capability of lab periodically.
Customer Portal can help you bring Pharma customer closer to your lab. They expect lot of features from the test labs to make sure that the work assigned is delivered with quality and certificate download on as and when required basis.
1.View on Progress of work assigned (i.e. progress against Samples) on a real time basis
2. Ability to download number of documents produced as part of the assignments such as Test Report, Invoice, Raw Data sheet
3. Ability to submit new service request
4. Ability to extract data of various samples of same batch so that they can use the data for their in-house stability testing of formulation.
5. View Invoices and invoice payment status
Test labs (Especially Pharma and Food testing labs) must work with the time to stay ahead of expectation from its customer and offer its LIMS portal to the service. This will not only help them to retain their customer base (thus reducing attrition of customers) but also will help them to attract new customers with ease.
If your LIMS is not offering such features, it is time for you to make a change for better and something which is futuristic. SCC Testing LIMS software allows your customer to all of the above features at nominal charge per year for customer user. SC Testing LIMS software is offered on cloud on software as service basis, thus your lab does not have to invest in heavy IT infrastructure (Web/Database server) and can rely on smooth and guided journey of transformation to a quality test lab with recognition from peers but also from your customers. Let your customer be your ambassador for procuring new business.
