SmartCalibration Customer Portal can help you bring your customer closer to your lab. Better service (in term of resposiveness and quality) and transparency has been consistently demanded by the customers across the board from service offering companies and it is expected more from Calibration Labs, the customer of a calibration labs expect calibration lab to offer following services without asking.
1. Reminder of Device/Unit re-calibration date which helps customer QA department to stay in governance on manufacturing process
2.View on Progress of work assigned (i.e. progress against SRF and its jobs) on a real time basis
3. Ability to download number of documents produced as part of the assignments such as Calibration Certificate, Invoice, Raw Data sheet
4. Ability to submit new service request
5. View Invoices and invoice payment status
Calibration labs must work with the time to stay ahead of expectation from its customer and offer its portal to the service. This will not only help them to retain their customer base (thus reducing attrition of customers) but also will help them to attract new customers with ease.
If your software is not offering such features, it is time for you to make a change for better and something which is futuristic. SmartCalibration LIMS software allows your customer to all of the above features at nominal charge per year for customer user. SmartCalibration software is offered on cloud on software as service basis, thus your lab does not have to invest in heavy IT infrastructure (Web/Database server) and can rely on smooth and guided journey of transformation to a quality calibration with recognition from peers but also from your customers. Let your customer be your ambassador for procuring new business.
