CRM application
The word CRM (customer relationship management) has varying definitions and connotation’s in people thought process, in the earlier era, it meant a model for managing company’s interactions with current and future customer (as per Wikipedia). But as the time progressed a dividing line between customer and vendor has reduced and vendor management also included as an important aspect in the growth path. Thus the model that represented CRM has been expanded to include vendor relation management as well.
While for many businesses CRM (+VRM vendor relationship management) alone has not been so successful as the realisation of sale or constraints in realisation was not visible to the sales team. This has created a difficult situation and challenge to manage customers/vendors at many times.
SmallcapCRM application has addressed above all scope and definitions and offer a versatile and flexible CRM product to enable businesses to grow faster. It is providing a visibility of stock balance and shipment to the sales teams at all the time thus enabling sales team to make known commitment to its customers that the organisation can deliver.
Campaign and sales management
- Track the lead from campaign state till the customer inception process
- Managing appointments and diaries of sales team
- Support Products as well as Services
- Campaign Channel effectiveness analysis report
- Sales Cost management, feature to capture Expense and Trip cost
- Possible MIS reports on various attributes of customer,suppliers and product
- Flexibility to adopt to taxation rules (Service Tax, VAT etc).
- Manage customer engagement starting from quotation till invoicing and payment
- Dashboard indicating delay in customer engagement steps
- MIS dashboards for various modules provding 60 second view to managers/supervisors related to functions
- Management of internal and external communication as all mail communications are saved in the application for easy tracking and references
After sales support
we have added a module to provide after sales support to customers and log their complaints or queries so that they get best service after sales as well. Sales team off course can have complete visibility of the after sales team performance wrt their customers thus enabling them to respond to customers who often approach sales team for any escalation or concern wrt quality of after sales team.
For pricing: Pl refer to Pricing page, contact us to know more about smallcapCRM Features.
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