Quality Management Features are designed to integrate all processes of the laboratory business starting from customer management, process document management through till incident management and action plan.   It can be installed standalone with our CRM/ERP application or as a plugin with SmartCalibration and Testing LIMS.

1. Process document Management
   1. Upload all documents in application
   2. Maintain all check-out, check-in steps and monitor changes to the documents
   3. Impact of any change to be logged in database as a questionaire
   4. Training could be scheduled for impacted departments
   5. Questionnaire based test would optionally qualify a attendant
2. Training Management
3. Customer Feedback form: a Complaint/Suggestion automatically logs in the Incident log
4. Lab Environment Log register : system give interface to log environment parameters such as temperature, pressure and humidity digitally on database over N number of times as the Lab process may demand.
5. Additional features enables one to see variance of environment parameters over the time and also a delay log report to lab in-charge of missing log entry if environment log at set time are not registered.  An exception to to violation of tolerance will be logged in incident log.
6. Parameter based selection of samples/jobs for quality checks.
   1. Assign test analyst for quality check
   2. Email/Notification to the lab analyst
   3. Retest result to be logged in database
   4. Variance over original results corresponding to selected parameters will could be analyzed for tolerance.
7. Incident Management feeding into Causal Analysis and Preventive management Module.
   1. Probability and Severity of incident based analysis
   2. Fish Bone diagram to help aide analysis and identification of Root Cause
   3. Logging structured Action plan to mitigate or correct the problem
   4. Initiation of training from incident
   5. Effectiveness plan monitoring to validate corrective action
   6. Automatic followup and reminders to responsible stakeholders about upcoming actions
   7. Automatic followup and escalation to lab in-charge w.r.t. delayed actions and closure of incidents
8. Training Management
   1. Scheduling of training
   2. Registration of training
   3. Marking attendance of training
   4. Uploading training material
   5. Question bank based objective type test to mark results of learning